Use in transport management
In transport companies, the driver must always be reachable so that they can report an incident, cargo damage or a vehicle fault when needed, and the manager can respond quickly and more easily handle the repair and the paperwork.
For this work: Terra Logistics service management
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What employees record on the phone
- Cargo damage
- Vehicle faults
- Insured events
- Delays and stops
- Unplanned work
The path of an event
- The driver records it
The problem, the response urgency and whether they need to be contacted.
- The manager receives it
In the computer software or by text message, in real time.
- A solution is organized
A service shop, an insurer or the claims handling process.
- Sorted out
The event and the documents are organized and can be analyzed.
The mobile app helps the driver record a problem faster and pass it to the manager in real time. With a single tap they can also set the response urgency and mark whether they need to be contacted. If needed, they can briefly describe further details of the event and add notes.
For the company itself, the Terra Service app helps:
- organize the claims handling process promptly, professionally and well;
- simplify event registration and the recording, organization and analysis of insured events and documents;
- reduce time and extra travel costs, because the insurer no longer has to go to the scene to assess the condition of the objects;
- shorten the procedures for assessing the amount of damage.
The manager is informed about the event in real time in the computer software (or by text message when away from the office). Using the software on the computer, they review all the necessary information and photos of the recorded event, respond accordingly and start organizing the claims handling process.
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